Remote Desktop Support UK
Web tool flexible software tools from CommTech2000 will meet the needs of your users, support reps and administrators:
User Tools - Chatlink.exe, a small, self-installing plug-in, allows the user to share computer control with the support rep and lets the rep remotely view the user's screen.
Support-Rep Tools - HelpAlert™ software that runs on our support rep's computer displays technical questions in real time as they are submitted to your company's Web site. The rep clicks on a question to initiate a session.
Shared Tools - While in session, both the user and the support rep can use ChatLink™, File Transfer, Whiteboard and ScreenSharing tools to communicate with each other and efficiently resolve the user's computer problem.
We are happy to discuss your communication issues and provide the support you need.
Web Tool Architecture
Remote Desktop support Web tool robust architecture has been designed for maximum reliability, scalability and security. Expertcity's network connectivity ensures that data is always delivered, regardless of Internet conditions.
Reliable and Scalable - Redundant switches and routers are built into the hanscom architecture to ensure that there is never one single point of failure. Standby server capacity and backup circuits allow the service to scale easily with demand.
Firewall Friendly - Web tool uses HTTP connection protocols to transparently enable screen-sharing sessions through corporate firewalls. In most cases, both the user and the support rep can connect to Expertcity's servers without reconfiguring their firewall settings.
Secure - CommTech2000 web tool utilises industry-standard security measures to protect the data exchanged during screen-sharing sessions. Sophisticated compression, AES (Advanced Encryption Standard) 128-bit encryption, challenge / response authentication and randomly generated session keys are employed to give users and support providers ultimate confidence in the privacy of their sessions and the integrity of personal data.
Administration - Using Remote Desktop support Web tool Web-based reporting tools, in house supervisors can review any screen-sharing session.
